All posts by wgriffin

Wm R. Griffin, Bio William “Bill” Griffin has over 30 years’ experience in the cleaning industry as a cleaner, consultant, trainer and expert witness. He is the author of the Comprehensive Custodial Training Manual, How to Sell and Price Contract Cleaning, How to Start and Operate a Successful Cleaning Business, and ten other books and manuals, as well as over 300 articles on cleaning, maintenance and self-employment. He is a regular contributor to Cleaning & Maintenance Management, Cleanfax and other industry publications and is a Master Trainer for Cleaning Management Institute. He is certified by the Institute of Inspection, Cleaning and Restoration Certification ( as a Master Cleaner, and is an active carpet and hard-surface-flooring inspector and approved IICRC instructor for carpet (CCT & CMT), Stone (SMT) and Hard Floors (FCT). Griffin has extensive experience as a consultant, expert witness, speaker and seminar leader to government agencies, manufacturers, associations, and private businesses of all types and sizes throughout the world and is a consultant, instructor and assessor for the International Sanitary Supply Association’s (ISSA) Cleaning Industry Management Standard (CIMS) Green Building (GB) Certification Program. ( For more information call Bill on his Cell at: 206-849-0179 or visit:, Email:

Staffing Shortages

One of the most challenging problems we face in the cleaning industry is finding and keeping good help. If we could find a way to pay our workers according to a different formula that paid the person a percentage of the income based on their performance, would that help solve the turnover problem?