All posts by wgriffin

Wm R. Griffin, Bio William “Bill” Griffin has over 30 years’ experience in the cleaning industry as a cleaner, consultant, trainer and expert witness. He is the author of the Comprehensive Custodial Training Manual, How to Sell and Price Contract Cleaning, How to Start and Operate a Successful Cleaning Business, and ten other books and manuals, as well as over 300 articles on cleaning, maintenance and self-employment. He is a regular contributor to Cleaning & Maintenance Management, Cleanfax and other industry publications and is a Master Trainer for Cleaning Management Institute. He is certified by the Institute of Inspection, Cleaning and Restoration Certification ( as a Master Cleaner, and is an active carpet and hard-surface-flooring inspector and approved IICRC instructor for carpet (CCT & CMT), Stone (SMT) and Hard Floors (FCT). Griffin has extensive experience as a consultant, expert witness, speaker and seminar leader to government agencies, manufacturers, associations, and private businesses of all types and sizes throughout the world and is a consultant, instructor and assessor for the International Sanitary Supply Association’s (ISSA) Cleaning Industry Management Standard (CIMS) Green Building (GB) Certification Program. ( For more information call Bill on his Cell at: 206-849-0179 or visit:, Email:

CMI Trainer Spotlight questions

What do you most enjoy about being a cleaning trainer?

Other than the personal satisfaction that I get from helping others learn and improve, I’d have to say that I enjoy researching and learning new things every day that I can use and pass on to others. A bonus is that I get paid to travel the world conducting classes and assessments, attending trade shows and working with individuals and companies who want to know more about cleaning and in the process I learn as well.

What operational improvements can managers expect due to training?

That’s pretty much open ended. Training has the ability to impact every aspect of a business or an individual’s life. There isn’t much else you can do. Training that has the ability and potential to improve people and the way a business operates. You can only pay so much, and discipline is primarily a last resort that often has negative consequences. It may be true that training can solve all your  problems, but I can’t think of anything that can’t be improved by training.

You attend a number of industry and training events each year. What new trends are you seeing in the training realm?


First, the use, importance and value of training is gaining recognition in the cleaning industry. If a company wants to improve its operation, profit and people, it has to focus on training. Managers and owners are beginning to recognize this reality as fact. There is still a long way to go, but over the years this has and is continuing to change.

Second, training methods are evolving, our work force, customers and responsibilities are changing and technology offer new and exciting choices in the ways we communicate with and deliver training to everyone involved in the process.

Third, opportunities for learning and training are everywhere. A simple search on “Google” will turn up almost unlimited sources of information, classes, forums, and blogs on basically any cleaning or maintenance related subject you can think of. All you have to do is search and then use and share what you find.

Fourth, There is a trend towards the use of third party audits, assessments and certifications being recognized by customers as a means of identifying quality service contractors and in house operations. This will continue to increase as insurance companies, financial institutions and government agencies come to recognize these processes as valid ways to reduce risk and costs and help assure quality service.

The Future

One area where there is a long way to go relates to those doing the work realizing that they need training and also need to accept responsibility for continuing to improve their skill and knowledge base regarding work and their personal lives.

Our industry has done a terrible job of promoting the upward mobility opportunities available in the cleaning and maintenance fields. The reality is that almost nobody really wants to clean toilets, floor or desks for a living. Most of us came to the cleaning industry because we had nowhere else to go.

We need to help people understand that the cleaning industry is a good starting place as well as a great place to build life time career. When hiring people we need to talk less about the job openings we have available and focus more on the opportunities for upward mobility that our industry offers. We also need to put in  place coaching, counseling and training programs that help employees understand how they can achieve their dreams and goals by doing the best possible job they can for their customer and employer each day.

We have at our disposal valid and proven methods to turn the challenges our industry faces into opportunities for future growth and prosperity for everyone involved with and impacted by cleaning. We need to change the way we view and deal with the human assets with in our organizations that we have for so long taken for granted.

We cannot stop progress or technology. Over the next 30 years engineering, science and robotics will replace the human as the primary provider of cleaning services. How we deal with that transition will depend on how we begin preparing for the inevitable today. Training can provide us with a smoother ride on an otherwise bumpy road into the future.

Consultant Bill Griffin Reports from China Clean Expo

Shanghai, China, April 1, 2 & 3, 2013

Hello from China. I’ve heard about the China Clean Expo for several years and always thought attending would be a good learning experience, so I put it my travel schedule and bought a ticket for Shanghai.

Here’s an overview of my observations from the expo and how cleaning in China compares to the USA and other places I’ve visited.

-China has tremendous growth potential due to the size of its population and the fact that it is currently behind the times by at least 20 years, so there is a lot of room for improvement.

-I didn’t see much innovation here. Most of what was on display in the expo hall was either the real thing in a major manufacturer’s booth or a copy of existing products and equipment found elsewhere in the world.

-The latest products and equipment were on display in the exhibit hall, but don’t appear to be in wide spread use throughout China at this time. Even in the expo center I didn’t see any riding equipment, flat mops, microfibers or green products being used. And once you get down the block from the expo center, cleaning streets, sidewalks and shops is often done with a tree branch and a dirty mop.

-I was told that high end customers such as shopping centers, private clubs, high tech factories and stores that sell imported goods are using modern equipment, chemicals and equipment.

-At the expo center and elsewhere, toilet paper was used in place of paper towels and hand dryers are common place.

-What I did see that was new included: a stone and tile repair kit that used isocyanate glue and Nano-bonding particles of various colors to fill holes and cracks, and a Nano based photo catalytic coating for metal, glass and other surfaces that claimed to make surface self-cleaning.

-For more info visit: and if you want to see it in person, next year’s China Clean Expo is scheduled for March 31 – April 2, 2014.

To read the complete China Clean report, click here

The Carpet Dying Process, A spot on tutorial.

Carpet restoration is big business, from residential to commercial grade carpet dying you can save your customers big bucks and restore carpets to their original appearance. My production department thought it would be a good idea to capture the process and create a How-To tutorial out of it. Tell us how you would use this video and we will send you a free downloadable copy… Tell them The Cleaning Experts Blog sent you..Wink Wink

Check it out here and respond to this post with your answer for a free copy. javascript:mctmp(0);


When sanitizing your working surface is Life or Death… Go Hi-Tech.

It is really interesting to see so much Science dumped into our industry. The industry is evolving so fast, so much demand. The below is an excerpt from

Ultrasonic Cleaning
The ultrasonic cleaning system with automated workpiece transport is laid out for multi-stage aqueous cleaning processes and subsequent passivation.
Wet chemical ultrasonic cleaning allows for economic, gentle, and ecological removal of particulate and film-like contamination. Even parts with difficult to access hollow spaces, for example blind holes, are quickly and effectively cleaned with this process. The cleaning effect is based on cavitation: When a liquid is subjected to ultrasonic sound, the high intensity of alternating sound pressure during the pulling phase of the oscillation cycle breaks up the liquid – the cohesive forces are overcome. This causes the formation of millions of microscopically small bubbles. During the subsequent pushing phase, these cavitation bubbles are rendered unstable and collapse (implode), and they generate hydraulic impacts with very high energy densities, thus causing micro-currents in the liquid. When these strike a surface, they blast off contamination, which has been partially dissolved by a suitable cleaning agent, and rinse the dirt away.